Servicing Our Customers<br>Eight Weeks to Director<br>Week 6

Servicing Our Customers
Eight Weeks to Director
Week 6 - Fall 2018

Objectives for Session 6 - Servicing Our Customers

To understand the role of the business leader in servicing customers… and the importance of creating a customer service PROCESS.
To learn how to incorporate New Member Orientations/ Member Update appointments into our Customer Service System
How to introduce new members to additional Shaklee products.
To review incentives to offer members for hosting events, referring friends and attending webinars, conference calls and other Shaklee events
To review ideas for introducing business information to members...

Action Steps

Assemble new member/ member update packets
Schedule 10 New Member Orientations or Member Update Appointments including business benefits.(may include upline if you are new)
Create your customer service system … and then create a document outlining the system so you are duplicable.
Watch 100 Days to Amazing Session 9 Role of Leader in Servicing Customers
Consider doing a blitz of business conversations this month… can start with New Member and Member Update Appointments
Set up your working folder, binder, Day timer.. Shaklee Connect app, whatever works for you … to organize your daily activity.

Recorded on October 16, 2018.